Turn the interest you already generate into patients who attend, accept their treatment plan and come back.
No answer. Follow-up scheduled.
“Can you call me after work?”
A time that works for the patient.
A few of our clients.
Call attempts and conversation starts, across the clinics we work with.
One conversation rarely gets a patient there. Wilco connects the calls, messages and follow-up until the patient’s enquiry is resolved, not just until a sequence runs out.
A call, a message, a form, an ad. Wherever interest starts, pick up the conversation while it’s fresh and keep the enquiry moving towards a resolution.
From an enquiry to a booked appointment.
Connect the entry points your patients already use.
I’m at work. Could you call after six?
Flow updated: call back at 18:30
Each reply updates the flow and guides the agent’s next step.
Change the time, channel or next step as the conversation develops. Keep following up until there’s a clear resolution, within your clinic’s contact rules.
An example, not a fixed script. Your clinic sets the channels, cadence and human handoffs.
A call, message, form, social comment or ad starts the conversation.
Respond on the incoming channel or call back, according to your clinic’s rules.
Follow with a WhatsApp or SMS where appropriate. Keep the original enquiry in context.
Try the next agreed time and channel. Each reply updates the next action; a callback request pauses the cadence.
A patient asks for a person, a question needs judgement or an attempt limit is reached. Pause and hand over the context.
Book the visit, answer the enquiry or record the patient’s decision. A booking moves to reminders; an opt-out stops outreach.
No reply is not a resolution. At the contact limit, pause outreach and flag the enquiry for review.
Confirm the visit, adapt when plans change and recover missed appointments. A booking only counts as a visit when the patient attends.
From a booking to an attended appointment.
Your appointment is on 12 September at 14:30. Can you still make it?
Delivered · No reply yetYes, I’ll be there.
Stop asking once they confirm. Check attendance with the clinic after the visit.
Confirm appointments by WhatsApp, SMS and voice. Each reply changes the next action; unconfirmed visits move to the next permitted channel. Your clinic sets the timing and contact rules.
An example, not a fixed script. Your clinic sets the channels, cadence and human handoffs.
Use the appointment date, clinic and agreed contact preferences.
Send the practical details and ask the patient to confirm or request a change.
Use the next agreed channel and time. A reply can confirm, reschedule or cancel the visit.
Your team handles clinical preparation questions and exceptions, with the conversation context.
Confirm attendance from the clinic record. A verified missed visit branches into recovery.
An attended visit can lead to a prescribed treatment plan. If it is pending, start the appropriate treatment follow-up.
A confirmation is not attendance. Unknown outcomes stay open for verification.
Send the treatment plan with QuoteStories. Help patients understand the treatment, resolve questions and compare paying in full with monthly financing before signing.
From “I’ll think about it” to a clear decision.
A personalised plan from your clinic. Review the treatment details, planned visits and cost before you decide.
Explore the 4 stories to see the patient’s view.
Review the treatment, compare payment options and sign from your phone.
Send a mobile treatment plan with the explanation, timeline and quote. Let patients compare paying in full with monthly financing, including the term and total cost, before signing.
An example, not a fixed script. Your clinic sets the channels, cadence and human handoffs.
Use the prescribed treatment, approved explanation, timeline and quote.
The patient can review the plan on their phone after leaving the clinic.
Present the options available through the clinic. Financing terms, eligibility and approval remain with the provider.
Keep the conversation and quote together. Route clinical questions to the clinician.
Agree an appropriate next contact, address the outstanding question or record a decline. Opt-out stops outreach.
The patient reviews the clinic’s documents before signing. Record the signature separately from payment.
Illustrative treatment plan. The clinic approves the content and the patient decides whether to proceed.
Bring patients back for overdue check-ups, unfinished treatments and their next stage of care. Make it easy for them to recommend your clinic.
From one visit to an ongoing relationship.
Recall follows the clinic’s care schedule. Patients who book a return visit move back into reminders.
An example, not a fixed script. Your clinic sets the channels, cadence and human handoffs.
Start from the clinic’s care schedule and the patient’s record.
Explain the next visit using the clinic’s approved context and the patient’s contact preferences.
Use the agreed cadence across permitted channels. A reply updates the plan; an opt-out stops outreach.
If the patient’s situation has changed or they need clinical advice, hand over before continuing.
Follow the new appointment through to a verified attendance outcome.
The next recall follows the care plan, not an automatic endless campaign.
The care schedule determines when to reconnect. Contact limits and patient preferences determine how.
Agree the baseline. Follow the same patients. Measure what changed between interest and treatment.
Your team keeps the patient records, calendar and CRM it already uses. We connect the information Wilco needs to follow through with patients, without replacing those systems.
Meet our deployment approachStart with one journey. Identify where enquiries arrive, where appointments live and how your team records attendance and treatment decisions.
We work with your team and software provider to agree the access, permissions and integration route. You approve the workflow and when a person takes over.
Check the records, updates and handoffs end to end. Start with the agreed scope, measure the outcome and expand from there.
Different systems need different connections. We confirm what can be read, updated and automated before agreeing the rollout.
Wilco provides AI voice and messaging agents for healthcare clinics and groups. It connects enquiry follow-up, appointment reminders, treatment-plan follow-up and patient recalls, with integrations and human care support tailored to each clinic.
Yes. Wilco was previously called Doppel. Our healthcare patient-follow-up platform is now called Wilco, and getwilco.ai is our current website.
No. Booking is one step. Wilco follows the journey through attendance, pending treatment plans and return visits, using phone and WhatsApp follow-up to help patients take the next step.
One missed call does not close an enquiry. Wilco follows the channels, timing and attempt limits agreed with your clinic. A reply changes the next action; a requested callback pauses the cadence. If attempts are exhausted, the enquiry stays unresolved for review, not marked as converted. A decline or opt-out stops conversion outreach.
You do not need to replace your clinic software to explore Wilco. Tell us what you use. We work with your team and provider to confirm the connection, access and updates your workflow needs. Compatibility and timing depend on your system and the scope. See how we connect Wilco.
When cost is a barrier, Wilco can introduce the available financing options as part of treatment follow-up. Eligibility, approval and terms depend on the financing provider. Financing is not the answer for every patient.
Wilco can work with your care team, or provide the human team too. Our team can take over patient conversations, handle follow-up and coordinate next steps, with the full context and handoff rules agreed with your clinic. It’s service as software: the technology and the people to run the follow-up, without another team for you to manage. Clinical questions and treatment decisions stay with your clinicians.
A patient’s acceptance recorded by the clinic. It is tracked separately from payment and treatment start. We agree the definitions and available source records before measuring results.
Built for your operation
Map your first workflow with a deployment strategist. We can work with your care team, or provide the human follow-up team too.
